Neighborhood Pet Services

Returns shipping.

  • Items may be returned within 30 days of the purchase date for a full refund, provided they are in new, unused, and original condition with all packaging and tags intact.
  • Customers are responsible for return shipping costs unless the item was damaged or defective upon receipt.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days, and the credit will automatically be applied to your original payment method.

Exchanges

  • We replace items only if they are defective or damaged. If you need to exchange it for the same item, contact us at [Customer Support Email] with your order details.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our support team within 7 days of receiving the item. We will arrange a replacement or a full refund, including return shipping.